{Please take time to review our questions and answers
page. We hope you will find it useful.
We will be adding more content in the future. If the details you are looking
for are not addressed in the below text, please feel free to Contact us
Q.There is
just too much/too little information. Can I just talk to someone? A. No problem, we would
welcome your phone call or e-mail and be happy to answer any questions
you may have.
Q.Why should I
choose a villa and not a hotel? A. Hotels in the Disney
area can be very expensive; in fact you will probably pay the same price
for one person as you would for the entire villa for up to 10 people!
In addition you are not just in one room, you have individual lounge,
dining area, kitchen, bedrooms, bathrooms and of course your own private
heated swimming pool with covered terrace. There are also 3 TV's, a videos
and a Hi-fi including CD player.
Q.Why should I
choose your villa? A. Our villa is brand
new (completed December 2001) and is located on one of the best golf courses
in the United States. Much care and attention to detail has gone into
furnishing the villa and equipping the Country Club so you will be living
in luxury throughout your stay. Once you've stayed at our villa we're
sure you'll be back or recommend us to your friends and family.
Q.Is maid
service available? A. There is an optional
maid service available at extra cost. This service includes a thorough
clean of the villa. All bedding and pots, pans and utensils will be attended
to. Just leave for the parks in the morning and the villa will be spotless
on your return. A great option for busy parents who deserve a luxury break.
Just request maid service and the frequency when booking we'll arrange
it for you.
Q.Are there
any shops and Restaurants close by? A. In
addition to the Southern Dunes Club House , there are a number of Family
orientated restaurants within walking distance of the main gate. For those
looking to cater for themselves adjacent to the main gate driveway there
are two supermarkets (Win Dixie & Wall-Mart) The Wall-Mart opens 24
hours per day!
Q.Do we
need to pay for pool heating? A. We
do add a fee for the pool heating. We recommend this between the end of
October and late March. The cost is much less than most villas charge
and is only to cover our utility bill. We do not aim to make a profit
on pool heating. The reason we do not add this price initially is that
for the majority of the year pool heating is not needed due to the fantastic
climate experienced by Florida.
Q.How much
does pool heating cost? A. We
charge just £75 per week, much less than many rentals. Remember
you'll only require heat in the winter months. Please note that it takes
between 48 and 72 hours to heat the pool, so for your own comfort, please
request this if you require it at the time of booking and the pool heater
will be switched on in plenty of time prior to your arrival.
Q. Is there
plenty to do for children in the villa? A. There
are 3 TV's (one in the lounge area and one in each of the master bedrooms)
and a video recorder so that the kids can watch what they want anytime.
The cable channels available include stations dedicated to children's
entertainment. Just a short walk from our villa within the grounds of
the Southern Dunes is a children's play area.
Q.Are all
linens and towels included? A. All
towels and linens are provided.
Q.Where
do I collect my key? A. The
Key for the villa will be put inside a secure lock-box at the villa prior
to your arrival. Shortly before your vacation we will contact you with
the access code so that you can drive straight to the villa and gain immediate
access to the key. In the vast majority of villa rentals you'll need to
visit an office somewhere in Orlando to collect the key. This will waste
your valuable holiday time and cause unnecessary stress at the start of
your vacation as you search for the offices before journeying on the villa.
We aim to make staying with us is so much simpler
and relaxing than many other Florida rentals.
Q.When do
you advise pool heating? A. As
a rough guide pool heat is generally recommended between October and April.
Q. Do you offer
any late availability discounts / early booking discounts? A. At
certain times we do offer reduced rates, please enquire about
your required dates to see if we can offer you a preferred
rate or check out our Special
Prices
To be added to our Special Offers mailing list please e-mail
us.
Q. Are there
disabled facilities at the villa? A. Although
the villa is not specifically design for the disabled it is still suitable
for most people. The villa is all on one floor with no steps or steep
inclines, other than a slight incline on the driveway and entrance path.
All baths are low to allow easier access.
Q. Do you
have a brochure? A. We
do have a brochure and also a CD containing an 8 minute (.avi) file which
will play on your computers "Windows Media Player". We would
be happy to send them to you. Please email us if you'd like either or
both of these.
Q.Who looks
after the property? A. We
employ a professional property management company. They look after the
villa and are also on hand to assist with any concerns you may have while
staying at the villa. They can provide you with discounted attraction
tickets, car hire, etc. For guests not wishing to drive, for an additional
charge we can make arrangements for you to be met at the airport by one
of the management company staff and driven to the villa.
Q. I need
to keep in touch with my business via email and the Internet? A. No
problem. Just bring your laptop and connect to the data port on the telephone
and you're in business. Also all local calls from the villa are free!
Q.What if
I have a problem during my stay? A. Our
management company will deal with any issues that arise during your stay.
They are also available through a 24-hour emergency help-line so can assist
you at any time.
Q.Has the
villa got any safety features? A. As
the villa is brand new (completed December 2001) it has all the safety
features required by state law (and more). They include alarms on the
pool doors so young children cannot enter the pool area unknown to the
adults in the party, and interior security lighting and smoke alarms in
case of an emergency. A fire extinguisher is also supplied for your family's
safety in the kitchen area. We also provide plastic glasses etc to be
used in the pool area.
Q.Do you
accept pets? A. Sorry,
no pets allowed.
Q.What is
your smoking policy? A. We
have found that many guests prefer a smoke free environment. We would
therefore really appreciate it if you would not smoke in the villa. We
have spent a lot of time, effort and money on the villa and would like
to keep in great condition for our visitor's enjoyment.
Q.Does the
villa have its own phone? A. The
villa does have a phone and local calls are free. To make any long distance
calls you will need to give a credit card number to the local phone company's
operator or use a pre-paid calling card. Full instructions are in the
villa.
We hope that the above has proved of interest to you. However,
if the information you are seeking has not been addressed,
please feel free to contact us.
